1. Introduction

Welcome to Ayu Hina (Mukesh Kumar & Company). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (ayuhina.co) and tell you about your privacy rights and how the law protects you.

2. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, UPI, etc.), email address, and phone number.
• Purpose of collection: to provide products or services to you, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.

Device Information

• Examples of Device Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our website.

3. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you regarding your order or inquiries.
• Screen our orders for potential risk or fraud.
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our herbal products.

4. Cookies and Tracking Technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

Since our store is hosted on Shopify, we utilize Shopify's standard cookies to ensure the shopping cart and checkout process function securely and correctly.

5. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
• We share information with our trusted shipping partners (e.g., Delivery networks across India and internationally) to deliver your products safely.
• We share information with secure payment gateways to process your transactions. We do not store your credit card or UPI PIN details on our servers.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This is necessary for accounting, tax, and legal compliance purposes in India.

7. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our store is hosted on Shopify Inc., which provides us with the secure online e-commerce platform that allows us to sell our products and services to you.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page.